GENERAL
These Terms & Conditions are intended to contain all the terms of the agreement between ourselves Mansfield 4×4 (Bury St Edmunds) Ltd and you (the Customer) in relation to the vehicle repair, servicing and/or other work described on your quotation or invoice. If you wish to rely on any further amendment or addition that you require, you should ensure it is confirmed in writing by one of our duly authorised representatives.

If we discover and / or agree any variation from the initial Agreement in terms of the work required or Goods to be supplied, this shall be put in writing on your quotation or invoice and shall be deemed to be an amendment to the original Terms & Conditions rather than constituting a new Agreement. All work carried out that is extra to the initial quotation, can be confirmed verbally with the customer by a telephone conversation with full cost of repair being agreed. Once the customer has verbally authorised and agreed to the extra work, Mansfield 4×4 will interpret this as a legally binding contract with the customer.

You agree that you are either the owner of the vehicle or that you are duly authorised by the owner to enter into this agreement for the work to be done on the vehicle on these terms.

 

 

QUOTATION
Our quotation is based upon the estimated cost of repair; servicing and or other work supplied and is valid for 30 days from the date of issue to you.

Any estimate is based on the standard or published price for the repair, servicing or other work involved at the time of the estimate. If the manufacturer or other supplier of the products changes the published price after the date of the estimate, we will notify you of any consequent increase in the estimated price.

If the information required to produce a quotation is given without having had access to the vehicle (i.e. by telephone), we reserve the right to revise the quotation in the light of more accurate information and any corresponding adjustment to the work and / or parts required.

 

 

COMPLETION OF WORK AND PAYMENT
We will use our best efforts to do work within any time estimate that we have given you; we will not be held liable for any consequential delays that are beyond or outside our control.

You have the right to cancel at any time. We will charge you only for repair, servicing or other work completed and parts actually supplied or fitted and a reasonable amount for any work actually done.

We shall be entitled to sub-contract all or any part of the work and will be responsible for the quality of the sub-contractors work.

We will notify you when the work is complete and the vehicle is ready for collection and (unless you have a credit account with us, in which case you must comply with the terms agreed in relation to the operation of such account) you will be required to pay for the repair, servicing or other work upon collection of the vehicle.

All payments must be made in cash or by a UK credit / debit card, unless we have agreed to accept a cheque, in which case the cheque must be drawn on a UK clearing bank (with valid identification).

We are entitled to retain the vehicle until you have paid in full for the repair, servicing and / or other work undertaken and completed.

If you fail to pay the full amount due and to collect the vehicle within 7 days of being notified that the work is complete, we may charge you for the storage of that vehicle, commencing from the end of the 7 day period. You will be given prior notification of any charges.

If the vehicle has not been collected within 3 months of being notified that the work has been completed and the vehicle is ready for collection, we may (after giving you 7 days notice of our intention to do so if you have not paid the full amount due and collected the vehicle before such notice expires) sell the vehicle and deduct the amount owing to us (including statutory interest, storage charges and the costs of sale) and pay the balance to you.

We will retain all parts replaced during any work done, except for any to be returned under warranty or service exchange arrangements, until the vehicle is collected, and will be free to dispose of them in accordance with the statutory waste disposal regulations if you do not specifically ask for them when collecting the vehicle.

 

 

LOSS, DAMAGE AND LIABILITY
We will carry out all work with due and reasonable care and skill, and warrant that such work will remain free of defects in workmanship for a period of 12 months or 12,000 miles, whichever occurs sooner, from the date the work is completed and under normal driving conditions.

In the event of any claim or concern regarding the service received you should firstly contact Ralph Lambourne.

Our warranty is additional to your statutory rights and is not affected by any change of ownership of the vehicle.

You must observe the instructions for use, cautionary notices and other technical notices and information we supply you with the repair, servicing and/or other work. Failure to do so may nullify any warranty given.

Except where you are acting as a consumer, and except for fraud or for death or for personal injury resulting from our own negligence, we limit our liability for any breach of this agreement to the amount you have paid for the work and/or goods provided and expressly exclude all liability for loss of profit, goodwill or contracts and for any indirect, consequential or economic loss.

You should remove any items of value from the vehicle that are not fixed to the vehicle as we will not accept any liability for loss or damage to these whilst on our premises.

We may use information provided by you and/or concerning your vehicle now and in the future:

to provide you with information on products and services for marketing purposes; and/or
for market research; and/or to track sales data.
CANCELLATION RIGHTS AND CUSTOMER LIABILITY
Should you decide for whatever reason to terminate the agreement (cancellation), then you will not be liable for any charges unless there have been costs incurred on your behalf. Possible scenarios include:

A special order or non returnable item that you have requested us to order or acquire
The cost of re-assembling the vehicle should it be part way through a job that you have authorised
A service which we subcontract and which incurs us costs if you fail to give us reasonable notice of your intention to cancel.
You will be required to pay for all parts and labour used up to the point of termination, however you will not be liable for our loss of revenue or profit should you terminate the agreement.

 

 

GDPR
Mansfield 4×4 Bury St Edmunds Ltd has always taken your privacy seriously and we have never passed details to any other parts outside of the company unless this has been necessary for the purchase of parts or repair to your vehicle or we have been legally obliged to.

The details we may keep about you may include;

– Your name.
– Your address.
– Telephone and/or mobile numbers.
– Your email address.
– Your vehicle details, which may include the type and model of your vehicle, registration no, vehicle identity no, engine no, radio code, key no, emergency access codes and colour.

In case of registration plate supply or replacement we will also keep, by law, a copy of your vehicles V5 document (Log Book), driving licence and utility invoice.

Your personal details are provided to us by you in writing or by telephone or email. Your vehicle details are provided by you, the vehicle manufacturer and other GDPR compliant sources. We retain this information for the following purposes.

– To contact you with information about your vehicle or parts.
– To maintain our accounts and records.
– To send you MOT and service reminders.
– To advertise our services and other advertisements.
– To support and manage our employees.

CCTV is used for maintaining the security of property and premises and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties. For these reasons the information processed may include visual images, personal appearance and behaviors. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information is shared with the data subjects themselves, employees, agents, service providers, police forces, security organisations and persons making an enquiry.

Mansfield 4×4 Bury St Edmunds Ltd may also record telephone calls for quality and training purposes.

Mansfield 4×4 Bury St Edmunds Ltd is listed on the Register of Data Controllers. Your personal details will normally be retained from us by written and electronic media for as long as you continue to use our services.

Mansfield 4×4 Bury St Edmunds Ltd will take all reasonable steps to insure that your details are kept securely and privately from all unauthorized entities.

You have the right to ask us to delete all information we hold on you at any time, with the exception of any legally required data which are are obliged to keep.

You have the right to see all the information we hold on you. You have the right to ask us to rectify any information you believe to be incorrect.

You have the right to object to any information we may hold.

Your information will not be subject to any automated decision making.

Mansfield 4×4 Bury St Edmunds Ltd will provide any details you require about the information we hold about you free of charge and within one month of receipt of your request.

We reserve the right to refuse or charge for requests that we manifestly unfounded or excessive. If we refuse a request, we will tell you why, without undue delay and at the latest within one month. Under these circumstances you have the right to complain to the supervisory authority and to a judicial remedy. We will notify you if we suspect or know that your privacy has been breached by any means. We will also inform the Information Commissioners Office if necessary.

The Data Controller for Mansfield 4×4 Bury St Edmunds Ltd is Mr Ralph Lambourne. Any requests regarding GDPR should be addressed to him.